FREQUENTLY ASKED QUESTIONS

GENERAL:

  1. How do I sign up?
    Click the “Register” link. From there, follow the step-by-step instructions to register. You will receive an email confirmation. Then log in to view, select and purchase your desired advertising packages.
  2. Am I allowed an option to start my advertisement on a particular day of the week?
    Our packages are designed to start based on the days of the week targeting the audience you have selected. We do not allow changes to this schedule as it is designed to strategically reach your desired audience.
  3. How will I know if the advertisement I bought have been aired?
    You will receive an email notification based on your email provided during sign up once the advertising campaign you have paid for starts and ends.

TECHNICAL:

  1. How do I change my password?
    Log in and click “Manage User.” Click on the link that says "Change Password". Enter your old password, new password and re-enter the new password to confirm and click “Save” to save changes.
  2. I forgot my username and/or password. How can I retrieve it?
    On the Log In screen, enter your email address and click the link that says, “Recover password and username” and your password will be sent to you.
  3. How do I change my contact information?
    Log in and select “Manage Users.” Click on your profile, make changes and click “Save” to save changes.

PAYMENT/BILLING:

  1. How do I pay for the radio packages?
    We accept all major credit cards, PayPal and also direct online banking via selected local banks through our iPay88 secure payment gateway.
  2. What is your cancellation policy?
    We do not accept any cancellation once payment has been made
  3. When will I be billed for the subscription?
    You will be billed immediately upon placing your order. The amount will correspond with the subscription package you have chosen.
  4. If I do not want to use the FREE radio production, can I have the option to get further discounts on the radio packages?
    No, the FREE radio production is a current promotion we are giving to all customers. It is not exchangeble for a cash value or discount.

CREATIVE PRODUCTION

  1. I do not have creatives and want to use the FREE radio production provided
    Should Agency/Advertiser engage ADBUY to develop your radio commercial, creative brief has to be filled up and submitted in its entirety by agency/advertiser ten (10) working days before broadcast date and cannot be exchanged for cash value or discount, if not used.
  2. If I have my own creatives, can I use them?
    Yes, but do take note that all commercial scripts and recorded broadcast material must have prior approval from ADBUY, before broadcast. Material submission deadline is five (5) working days before broadcast date.